Smartthings hub lost welcome code. All Zwave devices continue to work properly.
Smartthings hub lost welcome code Dec 13, 2024 · I accidentally deleted the Hubv2 from my Smartthings network using the Smartthings app. Looking at the list I had 2 virtual hubs and my physical v1 hub. I think I used kwikset for my Weiser or schlage Aug 6, 2024 · My boss gave me his old Smart Things Hub STH-ETH-200, and I am unable to factory reset it. ADT and Smartthings bricked my panel with instructions posted on their websites. Thanks, Viktor Jan 17, 2021 · i just bought a secondhand v2 smartthings hub but dont have the welcome code have been trying for days to live chat samsung and emailed several times but no reply. I also just purchased used SmartThings hub STH-ETH200 with serial number 3000229654. The Welcome Code is required for activating the Hub and so make sure you have the power and Ethernet cable plugged in before hand. It then asks for my Hub Welcome Code again? So I enter it again and it now Mar 6, 2019 · Hello, I am new to the community I have just configured a SmartThings hub and Schlage smart lock. The v3 hub requires you to use the new SmartThings app to claim/register the hub. The OP didn’t say which model hub it is, which is why I mentioned it. Some versions had the Welcome code imprinted inside the battery compartment. Jul 26, 2021 · If it is a v2 hub, some models had the welcome code embedded within the battery compartment. How can I get it or reset the hub? I have the serial number. If you don’t have that you’ll have to contact support for assistance. Lost 'Welcome code' ST Hub Mar 24, 2019 · I have a SmartThings Hub from USA and I want to use it in Europe. 3: 1661: SmartThings Support. What is the process to get a new Welcome Code so I can rebuild my network? Jul 1, 2021 · Hello all, hope this is in the right place and someone can help! I have moved house and misplaced the welcome code for my SmartThings hub. Wait while the Hub downloads any available firmware upgrades. 3. Custom code was written in the groovy programming language and ran in the smartthings cloud. However, for some troubleshooting, i deleted the hub from my account and tried to register it again. I emailed smartthings support two/three days ago as I believe there is no phone number for them now but I Feb 26, 2019 · I have lost all functionality. I wish they responded sooner, because the hub is just sitting there. After the reset, I battled the 'Incorrect Welcome Code Nov 14, 2020 · Think am in a pickle entirely of my own making. This Aug 20, 2014 · So I wanted to get started early and check out the app before I got my hub. (Least common) Your location was removed or reset. I’ve tried to contact Samsung/Smartthings and I’m am getting no where, can anyone advise? Thanks Oct 5, 2020 · I have a used ST v2 hub that I need to retrieve the welcome setup code. If you can't find the model, a similar one will probably have the same instructions for pairing. I control a variety of switches and lights using SmartThings. There was a set-up guide and a safety instructions sheet. One autoreply asking for permission… Mar 18, 2019 · the 2018 hub has a qr code on the back that you need to scan. org After checking the Q&A and Docs feel free to post here to get help from the community. Connected Things. b) There is a green light on the router. All Zwave devices continue to work properly. It’s been working great and support said it would work fine with the new app. All my other Samsung products are registered to a current SA so I tried to change the hub over without success. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another. You will have to upload a picture of the serial number and barcode located on the bottom of the hub. Connect the Hub using the included power and network cables 2. Do not unplug the Hub during the setup process. Feb 18, 2023 · SmartThings Community Lost my welcome code. I am not a computer expert but have been using Smartthings since the days of Iris & Lowes. Yesterday checked the Smartthings app and nothing works. When I attempt to add the hub in the app it doesn’t show up Jun 19, 2019 · Hi, I just bought the SmartThings hub (model STH-ETH-250). Jun 11, 2021 · SmartThings Hub (2013) and SmartThings Link for NVIDIA SHIELD FAQs. I setup 2 locks and 2 thermostats along with some routines. (UK). Based on what kind of hub you have, the rebooting process will vary slightly. se) - not sure why, but no response from them. I have posted some screen shots of the app in various views. I’ve emailed support and included a picture of the serial number and replied to their email with account details May 16, 2024 · Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. Enter your original 6 character welcome code when prompted. Rebooted my hub, modem and router several times. Lost your Welcome Code? Nov 5, 2019 · I have contacted support and they are unwilling to help without a sales receipt. although i do have the hub serial number. So now nothing works. I got 2 Sengled multicolor BR30 bulbs, but I can’t seem to get them connected. 2/v. I’ve recently bought a SmartThings hub but when I went to register it using the code I didn’t notice my phone was logged into an old dormant Samsung account so it used that to register. No response. When I try to to connect it to the smart things app using the welcome code, it gives me network errors. I deleted the one with none and now everything is gone. As of a couple of months ago, all worked perfectly fine. I have been going in circles with Livechat who after 40 mins decided the could not help me. Connected Dec 30, 2024 · Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. Everything was working fine. Bingo! The Matter magic happens and most of your Aqara sensors are now immediately available in SmartThings with a reliable local connection. Welcome to the HOOBS™ Community Subreddit. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I no longer have. Therefore I’m following some tutorials, like this one to setup a smartthings edge driver. You may be prompted to select your Wi-Fi network and enter your credentials to connect to your network. Need welcome code for samsung hub version 2. Example: You may need to have your Welcome Code reset if you see one of the following messages during setup: Feb 25, 2018 · So. com. 71: 820: Mar 24, 2018 · Hi folks I’m new here, hopefully this is the correct forum to post this. You may need to reset your Welcome Code if you see one of the following messages dur Mar 13, 2024 · I need some advice. s. I just get the message: ‘Please wait - Please do not unplug your hub during the setup Mar 22, 2019 · When I open the classic app it wants me to add a hub and enter a welcome code. When I logged back into ST hub it asked for a claim code or something and basically wanted to do a factory reset. The contact us phone number suggest using livechat Feb 2, 2019 · If I have to reset my hub every time the Smartthings Classic app tells me the code is invalid then I have landed in crazy town. Here are some links to help you get started: Developer Documentation; Developer Workspace; Community Forums; SmartThings Edge Device Drivers are the new method for integrating Hub Connected Devices into the SmartThings Platform. I didn’t do that yet but all my stuff is gone and it’s asking for the code. had to delete my o Nov 8, 2019 · After talking with a very nice individual who confirmed that the hub is available and waiting on the system and that the welcome code is indeed correct, they determined that the client is receiving this message due to the current system issues. etc. Some plugs show still connected but do not respond to commands. com portal, all the old devices are still there (20+). I am preparing to install a brand new Schlage Connect Z-wave plus Smart deadbolt. After multiple attempts, I had to reset the hub. Please help! Feb 1, 2024 · I’m having an issue trying to add a v2 hub to my account via the SmartThings app (STH-ETH-200) where the registration process fails and it is proving impossible to add my hub to my account this way Is there a way to add my hub to my account via either the smartthings cli, or via the smartthings advanced web portal using it’s serial or MAC as it’s unique ID? Currently my account shows no SmartThings Hub v2. I’ve tried the Apr 21, 2023 · So I have had the hub forever but shelved it and moved to a home assistant setup, then I purchased a galaxy book 360 2 and noticed in the settings there is a smart things addition so I decided to dig the hub back out. I know will not be able to use z-wave devices but I’m fine with that (I want to use zigbee). Thank you in advane. Afterwards you can go back to using the ST Classic App if desired. If you have already set up the SmartThings Hub, you can also find the Welcome Code by going to the SmartThings website and logging into your account. Working on getting a ticket at the moment, did not want Nov 5, 2024 · I have a Samsung SmartThings dongle (VG-STDB10A/ZA, 2022 ) that is plugged into the port on my Family Hub refrigerator. Oct 17, 2017 · It’s true that you don’t need the hub activation code if you want to add someone to your ST hub location so their phone can be used as a presence sensor. The light on the hub is solid green. Been trying to fix my smartthings hub and have done all the things I could look up or find, tried resetting the wifi and device, factory reset multiple times, consistent failure to connect properly or maybe connect only once and lose it right away after checking through the logs and router connections. Any assistance would be greatly appreciated! Jun 5, 2024 · Need new contact info to get Hello Code for Hub v2 (not in battery compartment). General Discussion. If you lost your original 6-character Welcome Code or are encountering other problems, these articles may help. So I contact Samsung support as specified on the App. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. , 26 wrz 2021, 01:57 użytkownik UPCOMING SMARTTHINGS LORD and [FIRST RESPONDER] via SmartThings Community <smartthings@discoursemail. hoobs. I bought a used hub and had to reset the welcome code. Contacted them through email and received a reply within 10 minutes. 26 I think, but I cannot update it because internet connectivity. Just remove the cover (like you're going to replace the batteries) and you'll see it. Jul 29, 2023 · Send an email to ST support and attach an image that shows the bottom of your hub so they can clearly view the serial number. Fortrezz’s documentation about setting this up as a garage door opener discusses how to install the door sensor, and that using a sensor connected to their device will provide the zwave network a status of the open/close state of the door. During reconnection it asks for the welcome code (which I can’t find). Connect shows the SmartThings Hub is active. Nothing connects and app lists only a couple of TVs. Connect your Hub. Jan 5, 2021 · Ticket #1136819 contacted through support@smartthings. com and they will issue a new Activation Welcome Code. So I ping from the cellphone to the hubv2 IP and of course, all look good. I have performed hard reset. × Jan 7, 2020 · Features (Adding user codes etc) in the Smartthings app (old app and new app) are missing. can someone add this hub to my account? Jul 5, 2017 · The new owner will usually be asked to send a photo of the bottom of the hub (with serial number and such) to Support@SmartThings. Once the hub is online it will probably need to do a firmware update. 1. I could not find it in battery compartment Jan 22, 2018 · I have the SmartThings Hub from within Samsung Connect Home (3 Pack). Meant to do a device, but did the hub. Some of the steps I’ve taken already are: Scanned the QR codes on the box/bulbs but I just get a message in the ST app saying “Couldn’t verify QR code” Retry Feb 23, 2019 · Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Lost the code to reconnect my hub and did factory reset. Model #BE469ZP to my existing stable Smartthings (Hub ver 3) network of switches and remotes. I tried a 30 seconds push to factory reset, waited 10 minutes, light is green again, no change, the app still provides no feedback on why my code is bad, but the code turns red when I enter it. What happens to my SmartThings hub after June 30, 2021? Your SmartThings Hub (2013) or SmartThings Link for NVIDIA® SHIELD™ will no longer work, but the SmartThings app will still let you monitor a Dec 21, 2024 · Took me a while to find the Welcome Code (didn’t realize it had a battery cover, under which was located the code and serial number). No custom code, no searching for Drivers, no issues with devices frequently going offline. Enter the 6 digit Welcome Code and click on Next. Jul 23, 2018 · The light is green on the front on my hub but when I type in my welcome code into the smarthings app. I The SmartThings Hub v2 (2015) and the SmartThings Hub v1 (2013) are each given a unique 6-character Welcome Code that is required to activate them. Welcome code is OK and I pass trough SmartThings app. Open the left hand menu, click the gear at the top and scroll down to “Connect a Hub”. Lost 'Welcome code' ST Hub v2. iPhone. I was deleting a couple of devices from my list that I no longer used and thought I could delete the 2 virtual hubs. Back in the new app, nothing shows up. Went to developer. Also, if SmartThings doesn't list that same make / model, you can try to pick another z wave lock. If I go to add a new device, it says I don’t have a hub connected, but no indication on HOW to actually do Dec 4, 2015 · The original FAQ information in this thread refers to the original smartthings architecture, which was in place through the end of 2022 and a little beyond. Jul 8, 2022 · SmartThings hub sth-eth200 - Welcome Code missing. No where in the reset instructions does it tell you that following the instructions will render your panel useless. Anyone have this happen or any ideas to recover my setup? Samsung support Aug 17, 2024 · Flashing green light on the hub indicates that the hub is looking for devices to connect with, if the app is showing hub as offline try to uninstall and reinstall the app that might help you 1 Like jkp August 17, 2024, 1:04pm May 24, 2022 · Hi, I’m new to smartthings and want to setup my zigbee device with a smartthings hub. I was looking for a smart app to send text notifications based on unlock codes used. I have a Samsung hub STE-ETH-250 connected to wifi door sensors, a couple of motion sensors and a light controller. I’ve also created a location in the app. Horrors, it “rediscovered” my hub and everything is blank slate! When i login to the graph. The Welcome Code is packaged with the Hub and located on a card under the Hub's tray in the box. 3: 1661: November 14, 2021 SmartThings Hub Device Im6001-v3p22. I enter the welcome code (which I see when I remove the back) and immediately get “There was a problem connecting to Feb 10, 2022 · I’ve recently purchased a 2nd hand Smartthings hub which is asking for a welcome code when I try and add to my Smartthings app. I reset my hub to try and fix the Zwave problem following recent firmware upgrade. Tried logging out of the app and back in Feb 11, 2021 · Hello, I brought a Smartthings hub from eBay, which didn’t come with a welcome code, I contacted support and they gave me the code. image 310×312 Lost 'Welcome code' ST Hub v2. If you have a SmartThings Hub v1 (2013) or a Hub v2 with a firmware version below 17. However, I want to use the SmartThings mobile App vs Samsung Connect. With my hub now reconnected, I have not yet been able to reconnect any motion sensor. Ran into the issue where I didn’t have my welcome code, but after calling the states managed to get my code from them (#1089065). The box was sealed but under the hub was 2 booklets one about the bulbs and one about the smart things device. 2nd - If you have already setup your Smartthings Sep 25, 2018 · (He had not done all that much). 3 hubs. Smartthings Hub Smartthings Hub; Footer Hi All, I am trying to get my V2 smart things hub up and running in my house. Where do I get this? Samsung Connect Home does not include one in the packaging. I noticed you can’t get this information back, but I also can’t re-add the hub back to my account since it asks for a Welcome Code that I no longer have. Either get all the features required for promoting devices (virtual or physical) in the new app or make it so I can save all my configurations, handlers, smartapps, ect. Tap Next Page 1 • Hub v2 (2015) A factory reset is the only way to reset the Welcome Code on your SmartThings Hub v2. Today, I load the app and it asks me to sign in again. Nov 9, 2021 · Hi, So I’ve factory reset my Smartthings Hub v2 and don’t have the welcome code to re-setup the device. Norway don’t have chat on X, so now I try here. For Z-Wave devices, you will need to perform a Z-Wave exclusion on your smart devices by: Selecting your SmartThings hub in the SmartThings app. 11, you can try to reset the hub and Welcome Code by deleting the Location it's assigned to. Anyway, defaulted my st v2 and deleted my locations. However, keep in mind the SmartThings Hub v3 (2018) and SmartThings Wifi do not use Welcome Codes. New App (Samsung Connect)? Or SmartThings (Classic) App?We recommend the latter (Classic…), but if one doesn’t work, then try the other! Jan 12, 2019 · I originally emailed smartthings support on 12/31 and received initial emails back where the rep didn’t seem to know how to resolve my problem. Assuming you’ve already used the new ST App to register the v3 hub… When you log into the Classic App, choose “New User” and then enter your Samsung Account credentials. Here lie my issues I signed the laptop up to a new Smarthings account and when digging the old hub out they were on different ids, I reset the hub and was asked for a welcome Mar 24, 2018 · Hi folks I’m new here, hopefully this is the correct forum to post this. Dec 17, 2024 · SmartThings hub sth-eth200 - Welcome Code missing. Today I entered it and a second location was made which kicked the hub off my android (became inactive). Feb 4, 2019 · Samsung SmartThings Hub 3rd Generation [GP-U999SJVLGDA] Smart Home Automation Hub Home Monitoring kennyp46 (Ken Showman) February 4, 2019, 10:01pm 6 I have done another reset. Is this how Samsung supports their paying customers? My hub is lost in migrating from smart things classic to the newer app, which sounds like a common issue. My first attempt to get everything set up was to follow the instructions to install the app on my phone, put in the batteries and connect the Ethernet and power cables to the hub. When I come to point 6, smartthings edge:ch… Oct 10, 2015 · Hi - just received my starter pack. The hub does not find any of the Jan 27, 2021 · Bought second hand hub . Here’s an old thread as an example. I recycled the power and network connection on the hub. It should be located either on a card under the hub's tray in the box or inside the The SmartThings Welcome Code is generally found on the back of the SmartThings Hub box. My wemo devices can still be seen by the wemo app, if that has any bearing on the matter. instructions are here: SmartThings Support Dec 29, 2024 · im the original owner I have the welcome code but I cant add the hub to my smartthings app. i havent used it in few years and now it is not showing up. Connected Things Welcome Code There is an important code on the “Let’s Get Started” card that came in the box with your SmartThings Hub. Oct 28, 2024 · Hey. a) I have the hub connected to my router, batteries installed and power connected. After the reset, you can reactivate the hub using the original, unique Welcome Code that was included with your hub. Smartthings hub. Enter the Welcome Code for your Hub. Ensure the hub remains connected to power and Ethernet. Jan 12, 2016 · Hi, Last night my ST App lost connection and I can’t get it to reconnect. Going to set it up at my daughter’s house. Once the LEDs on the Hub turn solid green, you should then be able to connect your Hub again. 3: 1667: November 14, 2021 Welcome code for Hub. Upon speaking to support they advised me to email support@smartthings but it has been two weeks now and no response so I am unable to use any of my smart devices! Can anyone offer anything else I can try please!? Dec 11, 2024 · I have lost my welcome card. Or, if your Hub has a Welcome Code, like a SmartThings hub v2, tap SmartThings Hub 2015 (STH-ETH & Others). Android. Invitation from owner needed to use the hub. api. Opened a smartthings ticket and awaiting Nov 18, 2017 · I setup a new smartthings hub today. 11, you can try to reset the hub and Welcome Code by deleting the Location it is assigned to. I created all the ‘Routines’ needed in the ‘Smartthings SmartLights’ smartApp. If you do not have the account access needed to delete the hub, contact 1-800-SAMSUNG (726-7864) and provide the hub's serial number. Lost your Welcome Code? Jun 27, 2024 · Model: SmartThings Hub v3, M/N: IM6001-V3P01. After 2022-04-01, you will no longer be able to use Internet Explorer to access your Samsung account. Others show offline. I installed the smartthings app on iPhone but when I tried to setup, it’s asking for a welcome code which I don’t have. Feb 12, 2019 · I just got my ADT ST Hub starter kit hooked up and will be using it without paid monitoring… The door sensors, motion detector and hub seem to work fine and notify me as they should. Jan 23, 2021 · Hi all, new to the forum but I’ve had the 2018 hub for a while - only had 2 water sensors connected but now I’m trying to expand my devices. Jan 14, 2019 · They don’t send a notification before or after the actual migration event. Of course, I made sure I removed all of my current devices from my old hub before I realized it. I don’t have the receipt, but that’s not the point. You can reach out directly to a support team in your area using the below information: US: 1-866-813-2404 US: support However, if Matter is heavily adopted there is sure to be a lot of innovation in the hub area, and a good competitor to Smartthings may come out of that - plus all Alexa and Google devices will act as a Matter hub. There have been mixed reports from those same people as to how successful they’ve been getting a second hand hub joined. Mar 8, 2021 · I used to be able to control my light switches from the app and tv but recently the app can’t detect the hub and switches nor can the tv. In the app, as directed, I installed the Smartlock app. No code to register. I have tried pairing the hue hub with Smartthings again many times but after pushing the button in the top of the hue hub, Smartthings still never picked it up. I used the welcome code and connected to the hub, waited for updates to complete, etc. chubban (Mohammad Subhan) December 1, 2018, 3:57am 7 Jan 10, 2019 · I have a gen 1 hub, and the app forced me to upgrade to the samsung app. I emailed the smartthings support email over ten days ago. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). However now when trying to add my hub to my new Apr 8, 2022 · Lost 'Welcome code' ST Hub v2. As of May 2023, you can no longer add new Groovy DTH‘s or smartapps to your smartthings account. Rebooting your SmartThings hub can help solve minor issues or let you connect it to a new SmartThings account. Any advice ? Is there a way to bypass this requirement ? Thx, Walter On the SmartThings app, you'll want to search for that device model when the lock is in pairing mode. Tap Next 3. It is probably also helpful if you include a Bill of Sale with your email address and the new owner’s information too. The seller has provided what he believed to be the code but it was nine characters including lower case which, unsurprisingly, didn’t work. Choosing More Options (⋮). What do I try next? Any For LAN connected devices, ensure the device is working and set up in the manufacturer’s app and the device and hub are connected to the same Wi-Fi/LAN network. Jun 22, 2021 · Hi I bought a 2015/v2 hub 2nd hand it’s been factory reset but when I’m trying to set it up with the app its asking for a welcome code. Tap Next 5. Enter the 6-character Welcome Code for your Hub 4. 1st - I found the code on the bottom of the smarthings hub inside the battery department. Can’t reuse the Welcome Code for the hub. No hub (I emailed for my welcome code but good luck getting a response from support), no devices, no nothing. com> napisał: Awestun September 26, 2021, 2:57pm A few days ago my hue hub lost connection with my Smartthings hub and as a result, all my Smartthings scenes that use hue lights are not working (or at least the hue portion). I followed this procedure to add the Smart-Lock-Guest-Access “Card” and all was working well, but at some point it lost… Mar 1, 2023 · The Hub will take 10-15 minutes to fully factory reset. tried to chat with support, but they referred me to another Swedish website (jm. These instructions tell you that a reset will restore your How do I reset my Welcome Code? Each SmartThings Hub is designated a unique six-character Welcome Code that must be entered to activate the Hub. 1: 641: Apr 15, 2023 · Hi all I need some help. I have reset the Smart Hub multiple times at this point and every time… Aug 28, 2021 · My hub, routines, devices etc. Mar 24, 2016 · Each SmartThings Hub is designated a unique six-character Welcome Code that must be entered to activate the Hub. SmartThings Wifi or Connect Home. Oct 18, 2018 · I logged out of my app last night to try and clear up a problem adding a thing to Stringify which I’ve done many times before. Thanks. thanks martin May 12, 2017 · I have a brand new SmartThings Hub straight out of the box and when I go to set it up I am told "Your Code is invalid". I figured maybe I need to re-setup everything so I add a new device, choose Wifi/Hub, and my device type SmartThings Hub 2015 (STH-ETH & Others). No codes required. Log back in with your main SmartThings account email address. ’ Would a factory reset sort this? How do i do this? Thanks Apr 19, 2023 · I bought a samsung hub v2 on ebay and tried ro connect to app but app asking for welcome code. I took screen shots of every smartapp installed on the old hub, as well as capturing the device and Room list into a spreadsheet to do a before/after compare when I was all done. I am trying to register the hub using the smartthings app. So far so good. hoping someone can help. When I did, ALL of my devices were gone. Tried to remove and reinstall a few plugs and water leak sensors. can somebody give me the email of UK Support, webpage link doesn’t appear to work Page 1 • Hub v2 (2015) A factory reset is the only way to reset the Welcome Code on your SmartThings Hub v2. 3: 1667: Jun 24, 2024 · Okay, so troubleshooting one of my difficult switches I accidentally went into my Smart hub looking for tools and instead of going into exclusion mode I deleted the hub. . Reinstalled app. Aug 19, 2021 · If you have a SmartThings Hub v1 (2013) or a Hub v2 with a firmware version below 17. Release when the LED changes to solid yellow. I’ve reset the unit multiple times, tried connecting the Welcome Code There is an important code on the “Let’s Get Started” card that came in the box with your SmartThings Hub. working with support over the holiday, I learned I needed to have a call to get the welcome code. Aug 26, 2014 · Open the left hand menu, click My Account, and log out. There were two locations listed in the IDE. I say I am an existing user and enter my username and (old) password (more on that in the next paragraph). Doh!! Obviously this was a bad idea made worse but the fact I did not remember about the Welcome Code and I cant find it. Connected to the router and to the modem directly using both cables. Dec 8, 2020 · I installed the new Smart Things app and I am trying to add by Smart Things Hub (STH-ETH 250) I no longer have the Welcome Code that it is asking for. Can somebody please throw some light on the subject before I have to program the whole lot again? p. Jan 24, 2017 · After several minutes hub again get IP for an second and lost it after that. Brad_ST (Brad) January 22, 2021, 4:11pm Lost 'Welcome code' ST Hub v2. Two duplicate locations in IDE and unable to delete the empty one. Some clueless guy with an Indian name who can barely read and understand English replies a few hours later asking me to provide him with the model number (which Nov 17, 2015 · I have a V2 hub and Cree connected light bulbs as part of my setup. Noticed that a few lights never turned off so I went to go turn them off from my dashboard. I got a SmartThings version 2 hub. Oct 27, 2016 · Looks like this happened to me. smartthings. Devices are missing in the Classic app. SmartThings Hub: Connect your Hub The unique 6-character Welcome Code for the Samsung SmartThings Hub (Hub v2) is packaged with the Hub and located on a card under the Hub's tray in the box. 3: 1661: November 14, 2021 Add serial number to smartthings app? SmartThings (Samsung Connect) 25: 606: November 8, 2024 Welcome to the ! Please enjoy our special offers for you applied coupon or promotion code cannot be redeemed. I’ve tried reconnecting it with the welcome code but it just doesn’t connect, any help appreciated Mar 21, 2018 · I did a 30 seconds push to factory reset, waited 10 minutes, light is green again, no change, the app still provides no feedback on why my code is bad, but the code turns red when I enter it. c) I have installed the SmartThings app on my Android phone, and have created an account. Basic Setup For Your SmartThings Hub. If not, you will need to contact ST support and attach a photo of the hub serial number. Disconnect and reconnect the power cable. Reinstalled the smartthings app. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I didn’t get. This repo contains development code for SmartApps and Groovy DTHs (Dynamic Type Handlers). You can find your Welcome Code on the “Let’s Get Started” Card in your SmartThings kit. If not a v2 hub, you selected the wrong option for hubs when setting up. I don’t have any user manual or original box it came with! ANy help/directon is appreciated. Went to my hubs, and Dec 1, 2020 · I’m saying that people have reported many issues with invalid welcome codes when trying to join used v. I do have a Welcome Code from 5-6 years ago when I first started with Smartthings using a Smartthings V2 hub. To access Samsung account after 2022-04-01, use Microsoft Edge, Google Chrome, or Mozilla Firefox. Now it wants the code to my hub, which for some reason didn’t automatically get tranferred. The unique 6-character Welcome Code for the Samsung SmartThings Hub (Hub v2) is packaged with the Hub and located on a card under the Hub's tray in the box. App from cellphone fails to connect to the hub. You’ll need your code for registration, and it looks like the sample below. Do you have some advice for me? The hub have old firmware, 25. I then followed the instructions to add the lock into the network. Jan 19, 2023 · (As far as the “welcome code“ that was a card in the box for the V1 and V2 hubs, and you used it during the setup process. And, yes, it was a pain if you lost it. App said they were turning off but, they never did and a refreshed screen just said ‘ON’. Uninstalled app. No problems prior to last night. Sep 26, 2021 · niedz. May 24, 2018 · Hello, I’ve recently bought a SmartThings starter kit with the hub (model: STH-ETH-250) included. I have no idea what this is and can not find it on a sticker attached to the device (neither I can’t find a QR code). I have spoke to the person I bought it from and they don’t have the code and I’ve checked under the battery cover but its not there unfortunately. HugoPinos30 December 17, 2024, 6:10pm 2. Best regards, Alex. All the same issue. However, keep in mind the SmartThings Hub v3 (2018) and SmartThings Wi-Fi do not use Welcome Codes. Wife’s iPhone wasn’t able to login to smartthings while I was traveling and asked for the welcome code. Sep 29, 2015 · So, like an idiot, accidentally threw away my smart things code on my new v. But I enter the Welcome Code and still get “Can’t connect - network or connection error” (or wording to that effect) . I have tried both the original Samsung brand and Aeotec . Press and hold the red button at the back for 30 seconds. Following Smartthings instructions, I am asked at one point to enter 5 digits of DSK code. DOH! I e-mailed smarthings for a new code, but they say it might be several days before they are able to respond. My SmartThings Hub is connected by Ethernet Jan 12, 2024 · So you’ll need the QR “Welcome” code to add it to your account. Recently all Zigbee devices lost connection with the V2. When I insert a random welcome code it shows up as a faulty code. It has now been over a week with no response despite 2 emails from me. Yesterday, I noticed that something was “malfunctioning” as one of the bulbs was listed as “on” in the iPhone app and I didn’t have the ability to turn it off successfully… the log was noting that it sent the command but the app was realizing that the state of the bulb was “on”. This will keep the classic app from trying to register a Dec 10, 2018 · I have recently bought a smartthings hub v3 and motion and mutlipurpose sensor. To complete the setup, follow the on-screen instructions on your phone. But if you login to another person’s phone with your account info, presence will not function correctly at all. Dec 1, 2018 · I would definitely recommend following the instructions that came with your hub in the future. Lost my welcome code) Oct 24, 2023 · I have a mix of Zwave and Zigbee devices. I dont have the welcome card and the sticker inside the battery compartment is partially rubbed off. However, setup fails when trying to set up the hub. It should be located either on a card under the hub's tray in the box or inside the Aug 19, 2021 · The SmartThings Hub v2 (2015) and the SmartThings Hub v1 (2013) are each given a unique 6-character Welcome Code that is required to activate them. 25: 378: November 24, 2024 STH-ETH 250 Reset Welcome Code. I read a lot of the answers online and saw that Samsung support was not helpful so I decided to add this explanation. I setup my account in the app, and set up my location so I could at least move around in the app. Found this thread and removed the location from her account. Mar 17, 2022 · I am trying to connect Schlage Connect (Z-Wave) Lock (model BE489ZP) to Smartthings (using new Android app). Jun 9, 2021 · If the symptom persists after the attempted reset, It is recommended to create a Support ticket, please include an image of the Serial Number on your Hub and advise that you are requesting help with your Welcome Code. EDIT: Follow all the instructions of the app to connect the SmartThings Hub as follows: Step 1: Select your region – US, Canada and UK. tried contacting Samsung on X, but they only help people in the US. Clicking this button will open a new guide that will provide you with steps to resolve your issue. Jan 4, 2025 · Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. Press the RESET button with a small tool until the LED turns off, indicating the hub is Jan 9, 2021 · Hi, sorry for responding here early. Was having issues with some of my automations and Alexa and decided to wipe all and go back to the beginning. But there is no box and therefore no welcome code. How can we help you? Using the SmartThings App Locations in the SmartThings App Share Control of your Smart Devices Jan 19, 2015 · I just bought one of these along with an open/close wired door sensor. Here lie my issues I signed the laptop up to a new Smarthings account and when digging the old hub out they were on different ids, I reset the hub and was asked for a welcome Jan 22, 2017 · At least you had a welcome code. When I got home, I power cycled Oct 8, 2022 · Then you would add your Aqara hub to the SmartThings app, also easy once Matter is supported by both companies. Turned on the lights manually, found the card and input in the requested activation code. I’m using a Samsung V2 hub, 2 GE z-wave devices, and 2 Wemo devices. It goes through the process and 2. Oct 17, 2017 · I set up my SmartThings hub yesterday, installed the Android App, created an account and used the Welcome Code to set up the hub. and migrate them into a reset hub. have all disappeared from my Mobile App and from my Smartthings Webpage. Aug 25, 2023 · I have paired the SmartThings Hub back to my Hue account but for some reason it is showing half of the devices either missing or offline so I am thinking maybe a whole need reset of the SmartThings Hub and start fresh again but it seems I would need the welcome code or some sort of code to add the SmarThings Hub back to my account but as I set Nov 7, 2022 · The welcome code (for a v2 hub anyway) is printed on a sticker inside the unit. Had switch plugs and water leak devices on Zigbee. Devices & Integrations. I get my hub today, set it up, but there’s no way that I can find to actually now add the Hub after the fact. Apr 27, 2024 · SmartThings hub and welcome code. Sent support the logs yesterday, added a photo with the hub + welcome card today. Aug 2, 2018 · Scenario - new hub, bought from Amazon, got the card and the app (classic, android) but the app is not accepting the code. Aug 24, 2020 · Upgraded to the new app, it’s been working well. I believe i have paired my Iris Utilitech wireless leak sensor successfully (using Everspring Wireless Leak Detector on ST app as they don’t have Utilitech and have read its the same thing) and Utilitech Feb 8, 2023 · Hub had to be soft resetted due to losing connection. Sent support the logs 2 days ago, added a photo with the hub + welcome card Oct 25, 2016 · When I reached home, my smartapp didnt fire. Now I have 2 v2 hubs on my home network. I tried to log on to my Smartthings account, whic always worked before but now it won’t even recognize Mar 29, 2019 · They don’t send a notification before or after the actual migration event. is there an email i can email the serial number to to get the welcome setup code. May 27, 2016 · I added the new v2 hub as a new location via the phone app using the Welcome Code that came with it. Some of them are bridged through other apps like Tuya, but all 13 devices connected directly through this Hub went offline at the same time, and after Dec 28, 2023 · In an attempt to work through my home network drops, I removed my Smartthings hub(STH-ETH-200). Where is this code? I originally bought a display model and had it reset when i first got smartthings, but i don’t know if that’s relevant. It asks for a (Welcome) Code to be entered to connect to the hub. mf Jul 8, 2016 · It had no welcome code. Used a different network cable. If you’re experiencing issues please check our Q&A and Documentation first: https://support. I tried to use it and it says ‘Code already registered. com and logged in with my smartthings account. I do not have a welcome code. Devices Jul 9, 2018 · I had the problem where the welcome code I entered in the smarthings app returned an “Invalid Code” an android device I tried to add. Is there a way to get that code for a my STH-ETH-200? SmartThings hub sth-eth200 - Welcome Code missing. Aug 3, 2020 · It told me everything had been migrated. One had no devices and the other had all of mine. How can i get welcome code. I’ve held the button for over a minute and the lights never do anything. There is really no connection issue neither with the phone nor the Hub. I just opened my hub package and there was no card with a code. Jul 9, 2021 · Hi, we just bought a house and the previous owner has several smart devices installed and operated using the SmartThings Hub STH-ETH-300. The app could see the hub and i went through the registration process and registered the hub successfully the first time. 2 hub. When I try to enter the Welcome Code on either the new App or the old SmartThings App I always get a connection issue. Show Me How. My hub is battery backed up and as far as I know I have not suffered any big outage of any kind. The app will confirm when the Hub is ready (LED solid green) and it is OK to proceed 6.
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